CHOOSING THE DELIVERY LOCATION

At the time of purchase, you can select the delivery location proposed (home, alternative address, or collection point when available). We recommend choosing a location where reception is possible. The options offered may vary depending on destination and the type of products ordered.

CONSOLIDATION & LOGISTICS

To optimise routing, some orders may be consolidated or routed through logistics hubs. This organisation allows for managing international flows and local distribution. During these transfers, tracking updates may not be continuous.

TRANSMISSION OF DELIVERY INFORMATION

The information required for delivery is transmitted to the carrier to enable handover. In certain countries, the carrier may require a specific address format or complementary information. If a clarification is required, you may be contacted to facilitate delivery.

DELIVERY TO A THIRD PARTY

If you wish the parcel to be received by another person, ensure the name indicated and the access information are consistent. Depending on the carrier’s rules, an authorisation or an ID may be requested. Handover remains subject to the applicable delivery procedures.

MANAGING TRACKING ANOMALIES

A tracking status may sometimes appear inconsistent (temporary return, missing scan, updates stopping). These situations may correspond to sorting operations or transfers. If the anomaly persists, contact us with the order number so we can assist you.

RECEIPT & CONFIRMATION

After delivery, it is advisable to keep confirmations and, if necessary, proof of handover. In the event of a dispute, these elements can help reconstruct the circumstances of delivery. Our team can also assist you in gathering the useful information from the carrier.